Frequently Asked
Questions (FAQs)

Registration and services provided within the Young Stroke Service are free.
We may refer you to other services which do incur a cost. We will let you know if there might be any cost to you.
You can say no at any time.

To get a referral you must:

• 1. Download a referral form below or contact the team for a copy. Get a copy of the referral form by going to our For Young Stroke Survivors 🡥 or For Health Professional 🡥 pages or by contacting the team.  
• 2. Give the referral form to your health professional
• 3. Ask your health professional to complete the form
• 4. Return the referral form back to us completed

You must be referred by a health professional. This can be:

• your GP (doctor)
• a health professional in the hospital (neurologist or nurse)
• a health professional you see in the community (physiotherapist or psychologist)

There are different ways you can return the form.
Please return the form using one of the ways below:

Email
If you are from Victoria, please send to YoungStrokeAdmin@florey.edu.au
If you are from South Australia, please send to Health.YoungStrokeService@SA.gov.au

Fax
This option is only available to people in Victoria. Please fax to 03 9035 7304.

Health Professional
You can ask your health professional to return the referral to us.

The services from the Young Stroke Service are free and will not use your NDIS funding.

If you have NDIS support, we can help you find NDIS providers in your community. For example, if your plan includes a goal to drive again, we can help you get a driving assessment.

Our service does not take the place of other community services. We help you if you have finished stroke rehab but still need help, or if you cannot access a certain service.

You are eligible for the Young Stroke Service if you:

• Have had a stroke
• Are aged 18 to 55 years old
• Live in Victoria and South Australia

Yes, you are eligible if you have just had stroke and you are early in your recovery.

You are only required to be 18 to 55 years old, and live in Victoria and South Australia to access the service.

Yes, you are still eligible if your stroke happened a long time ago.

You are only required to be 18 to 55 years old, and live in Victoria and South Australia to access the service.

The Young Stroke Service is a trial program that will run until December 2026.

We are in-person in Victoria and South Australia, or via telehealth.
‍
Victoria
We are at various sites in the Melbourne area, including:

• Young Stroke Service Clinic - The Florey, Melbourne Brain Centre at Heidelberg
• Young Stroke Service Neuropsychological Intervention Hub - La Trobe University, Bundoora Campus

‍South Australia
Our services in South Australia are at the Flinders Medical Centre - Bedford Park

Telehealth
You can use telehealth for our services but you still need to live in Victoria or South Australia.

Parking is different at each location.
‍
Please check your travel options with our team when you book your appointment.

You can use telehealth if you live in Victoria or South Australia.
Please check with the team to see what telehealth options are available to you.

Your intake appointment is with our clinical therapist.
You can do this in-person at the Melbourne Brain Centre in Heidelberg or by telehealth.
The appointment will take about 1 hour to 1.5 hours.

• your stroke
• any symptoms you have now
• treatments you have had in the past

You will answer some questions to help us understand what services or support may help you.
After the appointment, our team will review your information. We will contact you once we decide how we can best support you.

• When you join Young Stroke Service you share some personal information.
• You allow us to collect and use this information. The Young Stroke Service has ethical approval to do this.
• We use your information to help with your healthcare and to check how the Young Stroke Service is working.
• We keep your information for at least 7 years and store it safely.